FAQ

Shipping

Most paint-by-number kits arrive in 7–12 business days depending on your location.

Yes, Pay-By-Number Shop ships worldwide, with tracking included on all orders.

Absolutely. As soon as your order ships, you’ll receive a tracking link via email.

Payments

We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay for fast and secure checkout.

Yes. All payments are processed through encrypted, PCI-compliant gateways to keep your information safe.

 

Your payment is charged immediately at checkout so we can prepare your paint-by-number kit for shipment as soon as possible.

Returns

Because our paint-by-number kits are made to order, we accept returns only for damaged or incorrect items.

No worries — just send us a photo within 48 hours, and we will replace it for free or issue a refund.

If any paints, brushes, or numbered sections are missing, we will immediately resend the missing items at no extra cost.
If your paint quantity isn’t enough to finish the artwork, we can also send you extra paint completely free.

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